1. Do you ship internationally?
Yes! We are proud to offer Free Worldwide Shipping on all orders. No matter where you are located, we will deliver your order directly to your door at no additional shipping charge.
2. How long will it take to receive my order?
-
Handling Time: Orders are processed, verified, and dispatched within 1 to 3 business days (excluding weekends and federal holidays).
-
Shipping Time:
-
United States, Canada, Australia: 7 to 14 business days.
-
Rest of the World: 7 to 14 business days.
-
3. How can I track my package?
Once your package is shipped, a shipping confirmation email containing a direct tracking link will be sent to your registered email address. Please allow 24–48 hours for the logistics provider to update the initial scan status.
4. Can I change or cancel my order after placing it?
We process orders rapidly to ensure fast delivery. If you need to modify or cancel your order, please email us at support@pillarhome.shop within 12 hours of placing it. Once an order enters processing or has been shipped, we can no longer make modifications.
5. What should I do if my package arrives damaged or defective?
Your satisfaction is our priority. If your item arrives damaged or incomplete, please contact our support team at support@pillarhome.shop within 48 hours of delivery. Include clear photographs of the damaged product and outer packaging, and we will immediately send a free replacement or issue a full refund.
6. Will I be charged customs fees or import taxes?
Pillar Home is not responsible for any duties, taxes, or tariffs imposed by your local destination authorities. All applicable customs fees are the sole responsibility of the customer.
7. How can I contact customer support?
Our customer care team is always happy to assist you! Please reach out to us via email at support@pillarhome.shop. We aim to respond to all customer inquiries within 24–48 hours (Monday through Friday).